They look so happy, don’t they?

After ordering one stand-alone DSL line and getting confirmations for two DSL lines, I spent 40 minutes on the phone with 5 different people (including one who was so quiet I thought I was listening to someone doing an imitation of me on the phone). The next to last person sent me all the way back to the first number I dialed! In the end, it worked out, but not without much frustration – and I can’t afford to lose any more hair.

This week’s This American Life eerily prefigured my experience; check out Act 2.